1. Introduction

Welcome to Moorhouse Wellness Privacy Policy. Moorhouse Wellness deeply values our client’s information and is committed to protecting their privacy.

Moorhouse Wellness is a confidential service. Information that is shared is kept private between its clients and Moorhouse Wellness unless authorisation is given by its clients to do so in the interests of the client. If there is reasonable understanding that a client is at risk of harm to themselves or others, for the purposes of preventing harm, relevant information would be released as a duty of care to emergency services and/or family. This duty would also extend to the welfare of children that may be at risk.

This policy outlines how we collect, use, disclose, and protect your personal information.

We follow the Australian Privacy Principles (APPs) outlined in the Privacy Act of 1988. These principles guide how we handle your Personal Information – covering its collection, use, disclosure, storage, security, and disposal.

 

2. Information We Collect

We may collect the following types of personal information:

Personal Identifiers: Name, date of birth, contact information, Medicare and private health fund membership details.

Health Information: Medical history (Including Alcohol and other Drug use, treatment plans, medication information).

Financial Information: Billing and payment details.

Demographic Information: Gender, ethnicity, language preference, living arrangements and support network.

 

3. How We Collect Information

We may collect information through:

Direct Interactions: Information you provide during consultations, appointments, or through our website.

Automated Technologies: Cookies and similar technologies when you interact with our online platforms.

Third-Party Sources: Information from GP’s and other healthcare providers, family, courts, or other agencies with your consent.

 

4. How We Use Your Information

We use your information for the following purposes:

Providing Services: Delivering healthcare services and support.

In Liaison with external services for the purposes of referral or to enhance the agreed treatment pathway.

Communication: Contacting you regarding appointments, treatment plans, or administrative matters.

Billing and Payments: Processing payments.

Improving Services: Analysing data to enhance our services.

 

5. Disclosure of Information

We may disclose your information to:

Healthcare Professionals: Necessary for providing treatment and coordinating care.

Third-Party Service Providers: For supporting our operations (e.g., IT services, billing).

Legal Requirements: Complying with legal obligations or responding to government requests.

 

6. Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, and destruction. Our information systems are only accessible using a 2 factor authentication process.

 

7. Your Rights

You have the right to access, correct, or request deletion of your personal information. Contact us for more information at [email protected]

 

8. Changes to this Privacy Policy

We may update this policy periodically. Check the “Last Updated” date for the latest version.

9. Contact Us

If you have questions or concerns about our privacy practices, please contact us at [email protected]

Last Updated: 26th April, 2024.